Frequently asked questions

Homechevron_rightFrequently asked questions
Q
Do you deal in products other than those listed on the website?
A

The products listed on the website are the major products we deal in.
However, apart from the website, we also offer products based on customer requirements, so please feel free to contact us.

Q
Is it possible to have a sales representative visit in person?
A

Yes, it is possible.
Please contact us and we can arrange for a sales representative specialized in a certain field to pay a visit to you.

Q
Do you accept small orders that require quick delivery?
A

We can manufacture products for the quantity requested by the customer.
The possibility of quick delivery depends on conditions and products, but we will make proposals to meet your requirements, so please get in touch with us for more information.

Q
Do you also design equipment and products?
A

We offer design services as well.
We have designers working with us. Please feel free to contact us.

Q
Do you deliver products overseas?
A

We currently have offices in the U.S., China, and Thailand.
We will also accommodate other regions, so please contact us for further details.

Q
Is it possible to request a quote only?
A

We are happy to provide you with a quote. Please contact us.

Q
How can I request a catalog?
A

Please use this inquiry form to make a request, or
call us at 052-889-1711 (Mon. to Fri., 8:30 am to 5:30 pm) or the nearest sales office.
We will request each manufacturer and have a catalog sent to you.
We can also order a catalog if there is a stock, so please contact us.

Q
Can individual customers place orders?
A

We regret to inform you that we do not accept orders from individual customers.

Q
How to place a request for custom-made products?
A

First, please contact us using the inquiry page.
One of our representatives will then contact you to explain the specific process.

Q
What is the process from order placement till delivery?
A

Depending on the content of your inquiry, a representative will visit you to discuss your needs in detail.
We will then select a manufacturer that meets your needs. After that, we will offer our proposal, manufacture, and deliver the product.
Of course, we provide thorough follow-up after delivery, so you can rest assured that we will do our best to meet your needs.

Q
What kind of after-sales services do you provide?
A

We also put our energy into after-sales service and maintenance. We will support our customers with a complete backup system even after the purchase of the products.

Q
Is it possible to conduct visits in areas where you do not have offices?
A

If we determine that a visit is necessary based on the content, we will arrange for a visit. We also offer web conferencing and telephone support.

Q
How long will it take you to get in touch after receiving an inquiry?
A

We usually respond within 2-3 business days.
If you require immediate assistance, please contact us by phone.

Q
What are your efforts to address environmental issues?
A

We not only comply with the laws and regulations of each country and region regarding the use of prohibited and restricted substances, but we also comply with the unique regulations set by each of our customers and properly manage our business operations.
In addition, we have established an environmental management system (ISO14001), which we strive to maintain, manage, and improve.

Q
Will the details of the entrusted project and other information be kept confidential?
A

Absolutely. All customer information is treated with the utmost discretion and confidentiality from the inquiry stage. In some cases, we may sign a nondisclosure agreement in order to proceed with business negotiations.

Q
Could you provide information on new products, industry trends, etc.?
A

We are happy to provide information on recommendable products and other information.
We will also reflect customer requests, so please feel free to contact us with any requests you may have.
We also regularly hold free webinars.
We invite experts on specific themes to explain our products in detail and answer questions from the participants.

Q
Is the showroom open for visits?
A

Yes, of course. In principle, we are looking to do business with you, but you are welcome to visit the showroom.
For more information, please contact us by phone or e-mail.

Q
Please let me know your business hours.
A

Our business hours are from 8:30 am to 5:30 pm, Monday through Friday.
For inquiries, please call us directly at 052-889-1711. Please note that telephone inquiries are generally accepted during business hours.
You can also contact us by using the inquiry form here.
*Kindly note that it may take some time for us to respond to your inquiry during weekends and national holidays. Please be aware of this in advance.

Q
How can I find the nearest sales office?
A

We have 10 domestic and 4 overseas offices.
Domestic: Aichi Prefecture (Nagoya, Anjo and Toyohashi), Gifu Prefecture (Gifu), Mie Prefecture (Yokkaichi), Shizuoka Prefecture (Hamamatsu and Fuji), Fukuoka Prefecture (Kitakyushu), and Kumamoto Prefecture (Kumamoto).
Overseas: The U.S. (Ohio and Tennessee), China (Shanghai), and Thailand (Bangkok).
Please click here for the list of bases.
Even if there is no sales office near you, we will make a visit depending on the content of your request.

Q
How can I know which manufacturers you deal with?
A

Please check the list of manufacturers here for the main manufacturers we deal with. Please note that we may be able to handle products from manufacturers not listed in the list. Please contact us if you have any requests.

Q
What is the nature of your business and the types of products you deal with?
A

We are a trading company specializing in machine tools. We mainly deal in products such as production equipment and ancillary equipment for use in factories.
Recently, we have been focusing on factory automation and labor-saving equipment.
For more information, please refer to the “Introduction of our business” page.

Q
What are the advantages of doing business with a specialized trading company?
A

One of the great strengths of a specialized trading company is the large number of products we handle. We handle a wide range of products from both domestic and overseas manufacturers, so we are able to recommend the most suitable products to our customers without being bound to a particular manufacturer.
In addition, because we have direct contact with our customers, we are able to listen to the honest opinions of those who actually use our products. We reflect those opinions in our operations and, depending on the content, pass them on to the manufacturers to further improve the quality of our services and products.

 

Inquiry
If you want to request a quote or ask us about the details, please use an inquiry form.
Call center
We receive inquiries, etc. by telephone, too.
Please contact us from here, if you are in a hurry.
<Business hours: 8:30-17:30> 052-889-1711