Personal Information Protection Policy
Chuo Koki Co., Ltd. (hereinafter referred to as “our company”) complies with all relevant laws and regulations on the protection of personal information and is committed toward the proper management and protection of personal information under the following conditions.
1. Definition of personal information
“Personal Information” refers to any information that can be used to identify an individual customer, such as his/her name (either corporate or individual), address, and e-mail address, or any other information containing such information.
2. Purpose of using personal information
Our company uses personal information from customers exclusively to the extent required to achieve the following purposes of use. In any case where personal information is used for purposes other than those specified below, we will obtain prior consent from customers in an appropriate manner.
＜Purpose of use＞
- (1) To provide products and services (hereinafter referred to as the “target products and services”) handled in our business of manufacturing and selling machine tools, dies, tools, inspection gauges, measuring equipment, peripheral equipment, machining tools and industrial equipment
- (2) To verify customers’ identity
- (3) To contact customers and respond to inquiries required for the provision of target products and services, etc.
- (4) To modify and improve the target products and services
- (5) To research and develop the target products and services through market research, information analysis, and surveys
- (6) To send direct mails, announcements by email/newsletter, announcements by telephone, etc., as well as to make various suggestions relating to the target products and services
- (7) To provide information on seminars, exhibitions, and other events our company organizes or participates in
- (8) To control entry and exit in our premises
- (9) To ensure proper and smooth transactions with customers
3. Disclosure of personal information to third parties
Our company will not disclose customers’ personal information to third parties without obtaining their prior consent. However, under the following conditions, customers’ personal information might be disclosed to a third party without obtaining their consent.
- (1) In cases where it is necessary for protecting one’s life, body, or property, and it is difficult to obtain customers’ consent
- (2) In cases where it is particularly necessary for improving public health or promoting healthy development of children, and it is difficult to obtain customers’ consent
- (3) In cases where it is necessary to cooperate with a government organization, a local authority or a delegate of such organizations to carry out duties stipulated by laws or regulations, and obtaining the customers’ consent may impede the execution of such duties
- (4) In other cases, authorized by laws or regulations
4. Joint use of personal information
Our company may jointly use customers’ personal information under the following conditions.
- (1) Range of joint users
Subsidiaries and affiliated companies of our company
- (2) Purpose of joint use
Purpose of use as defined in “2. Purpose of using personal information”
- (3) Type of personal information to be jointly used
Name, address, telephone number, age, company name, division name, job title, and e-mail address
- (4) Company name, address, and name of representative for the person responsible for managing the personal information used jointly
(Company name) Chuo Koki Co., Ltd.
(Address) 4-3 Takatsuji Town, Showa Ward, Nagoya City, Aichi Prefecture 466-8511
(Name of representative) Manabu Kurokawa, Representative Director and President
5. Entrustment of the personal information
Our company may outsource the personal information within the scope of the purpose of use in performing tasks related to the products and services we handle. When outsourcing personal information, we will implement the necessary and appropriate supervision in accordance with the law and regulations as well as the standards defined by our company.
6. Security measures for personal information
Our company is committed to ensuring that customers’ personal information is accurate and up to date. We also take appropriate and necessary security measures to prevent unauthorized access, leakage, loss, or damage to/of personal information and other relevant information.
7. Request for disclosure of personal information
If you want to request the disclosure, correction, addition, deletion, suspension of use, or removal of your personal information possessed by our company or discontinuation of provision thereof to third parties (hereinafter referred to as “disclosure, etc.”) in accordance with the provisions of the Act on the Protection of Personal Information, please make a request using the procedure prescribed by our company, available at the point of contact mentioned below. However, in cases listed below, we may not be able to meet the request or perform disclosure, etc. in the manner you requested. In such cases, we will notify you along with the reasons.
(1) If there is a potential threat of harming your or a third party’s life, body, property, or other rights/interests
(2) If there is a risk of significant hindrance in the proper execution of our business
(3) If it results in violation of any laws or regulations
(4) If the identity of the person whose personal information is retained cannot be verified
(5) If the request is not made in accordance with the procedures prescribed by our company
(6) If the subject of the request for disclosure, etc. does not fall within the scope of retained personal information
(7) If it is difficult to perform disclosure, etc., because disclosure, etc. require substantial costs
(8) In other cases, where our company is not obliged to perform disclosure, etc. in accordance with the Act on the Protection of Personal Information
8. Handling of anonymously processed information
Based on the following responses, our company may create anonymously processed information, which has the meaning defined in the Act on the Protection of Personal Information, to analyze and use for purposes such as research, development, modification, and improvement of the target products and services.
- (1) Processing appropriately in accordance with the standards stipulated by laws and regulations
- (2) Implementing security measures to prevent the leakage of deleted information and information on processing methods, in accordance with the standards stipulated by laws and regulations
- (3) Not collating with other information to identify the identity of the person whose personal information was the source of creation
9. Handling of information on the website
Our company may obtain and use information from the access logs of the web pages visited by customers or from the use of cookies in order to improve system services and service levels.
(1) Access logs
Customers’ access information to our websites is recorded as an access log on our servers and stored for a certain period of time.
(2) Cookie
A cookie is a technology that temporarily writes data, such as information about the customer’s visit to our website, to the customer’s computer and stores it as a file,. Customers can disable the cookie function through their browser settings. However, please note that all or part of our website may not be accessible if customers disable the cookie function.
(3) Google Analytics
Our company sometimes uses Google Analytics developed by Google in order to analyze the status of access to our website. Google Analytics uses cookies to collect, record, and analyze visits to the website.
10. Compliance with laws and regulations
Our company complies with the Act on the Protection of Personal Information, other relevant laws and regulations, and guidelines on the protection of personal information applicable to our company, along with this Personal Information Protection Policy, when acquiring, using, and handling any and all personal information of our customers.
11. Disclosure of our company’s name, address, representative director, and personal information protection manager
Our company’s name, address, representative director, and personal information protection manager are mentioned below.
(Company name) Chuo Koki Co., Ltd.
(Address) 4-3 Takatsuji Town, Showa Ward, Nagoya City, Aichi Prefecture 466-8511
(Name of representative) Manabu Kurokawa, Representative Director and President
(Personal information protection manager) Head of Planning Department, Planning Division
12. Point of contact for inquiries relating to personal information
Our company will respond promptly and appropriately to complaints, requests, and other inquiries from customers regarding the handling of personal information. Complaints, requests, and other inquiries can be made at:
<Point of contact for inquiries>
Sales Planning Section, Planning Department, Planning Division, Chuo Koki Co., Ltd.
Tel: 052-889-6377 / Fax: 052-889-1729
(Business hours: 8:30 – 17:30 except Saturdays, Sundays and company holidays)
13. Continuous improvement
Our company strives to continuously improve the handling of personal information within our company by establishing internal regulations for the protection of personal information, training employees, and conducting internal audits.
14. Revision
Our company will review this Personal Information Protection Policy as required and strive to improve it. We may revise it, and the revision shall take effect when the user is notified in the manner prescribed by our company, or the revision is posted on our company’s website.
Established and enforced on September 1, 2023
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